Account deletion

Delete your LoopMenu account

This page explains how to delete your LoopMenu account and exactly what happens to your information. It covers all three LoopMenu apps: LoopMenu (customer), LoopMenu Restaurant (owner) and LoopMenu Driver.

Deleting is permanent. We cannot restore an account, its points or its reward history once it is deleted. If you only want to stop hearing from us, you can turn off notifications in the app instead, or email us and we will do it for you.

Delete it yourself, in the app

This is the fastest route and takes about a minute. No email, no waiting.

LoopMenu (customer app)

Open the app and sign in.
Tap Profile in the bottom bar.
Scroll to the bottom and tap Delete my account.
Type DELETE to confirm.

LoopMenu Driver

Open the app and sign in.
Tap Account in the bottom bar.
Scroll to the bottom and tap Delete my account.
Type DELETE to confirm.

LoopMenu Restaurant (owner app)

Open the app and sign in.
Go to Settings, then the Account section.
Tap Delete my account and type DELETE to confirm.

Request deletion without the app

If you have uninstalled the app, cannot sign in, or would rather not do it yourself, email privacy@loopmenu.app from the email address on the account, with the subject Delete my account. Tell us which app you used (customer, restaurant or driver).

We reply to confirm it is really you before deleting anything. Once confirmed, we complete the deletion within 30 days, and in practice within a few business days.

What gets deleted

Your sign-in itself is removed in every case, so the account no longer exists and cannot be signed into again.

App	Deleted
Customer	Your profile, name, email, phone and saved addresses. Your points balance and loyalty account, reward and deal claims, spin results, promo redemptions, saved passes, review requests, referral shares, tap history, and your message and email preferences.
Driver	Your driver profile, contact details and vehicle information, and the link between you and every delivery you completed.
Restaurant	Your owner profile and contact details.

What we keep, and why

We are honest about the one thing that is not erased. Completed orders stay in our records, because a restaurant needs its own sales history for its books and its taxes, and a driver's payout history has to stay whole. But your personal details are stripped out of those orders:

The order no longer points to you.
Your email and phone number are removed from it.
The delivery address on it is erased.

What is left is the restaurant's own record of a sale — items, prices and time — with nothing in it that identifies you.

Two cases where we ask you to act first

We will tell you in the app if either of these applies, and what to do about it.

An active paid subscription. Cancel it first, so you are not billed for something attached to an account that no longer exists.
A delivery in progress (drivers), or a restaurant you still own (owners). Finish the delivery, or transfer or close the restaurant, and then delete the account.

Questions

Email privacy@loopmenu.app. Our full Privacy Policy explains everything else we collect and why.

LoopMenu, Inc. — last updated September 2026.