Legal
Terms of Service
Plain English. The legal version is the same idea — we just wrote this so you can actually read it.
1. Who we are
LoopMenu is operated by LoopMenu, Inc., a Delaware corporation. When this page says "we," "us," or "LoopMenu," that's who we mean. LoopMenu operates as an Independent Software Vendor (ISV), providing ordering, loyalty, and marketing technology to independent restaurant owners and the customers who order from them.
2. What LoopMenu does
LoopMenu lets restaurants run their menu, take direct orders at 0% commission, reward repeat customers, and connect with their customers through SMS, email, and social marketing. Customers use the LoopMenu app (called Menu) to browse menus, place orders, tap NFC cards or scan QR codes at the table, and earn loyalty points.
LoopMenu is free for restaurants to get started. We make money on optional paid marketing plans (Spark, Grow, Scale), branded NFC and QR card kits, and pay-as-you-go messaging packs. You are never required to purchase any paid plan to use the core ordering platform.
3. Your account
- You must be 13 or older to use the customer app, and 18 or older to open a restaurant account.
- Keep your sign-in credentials private. You are responsible for all activity on your account.
- If you are signing up on behalf of a restaurant, you confirm you have the legal authority to bind that business to these terms.
- You are responsible for keeping your account information accurate and up to date, including your phone number and email address.
4. Orders & payments
When you place an order through LoopMenu, the restaurant — not LoopMenu — is the seller of the food. LoopMenu processes payment on the restaurant's behalf and routes the order to their kitchen. The restaurant is responsible for the accuracy, quality, and fulfillment of the food you ordered.
Some LoopMenu-run programs — such as marketplace deals, subscription plans, and branded NFC kits — are sold directly by LoopMenu, Inc. These are clearly labeled at checkout.
Refunds, cancellations, and order accuracy disputes are handled by the restaurant for restaurant orders, and by LoopMenu directly for LoopMenu-sold products and services.
5. Loyalty points
Points earned through the LoopMenu loyalty program have no cash value, cannot be transferred to another account, and may expire if your account is inactive for 12 consecutive months. We reserve the right to adjust point balances to correct technical errors, fraud, or abuse.
6. Restaurant owners — additional terms
- You are responsible for the accuracy of your menu, including prices, descriptions, allergens, and availability.
- You are responsible for fulfilling orders placed through LoopMenu promptly and accurately.
- You agree not to use LoopMenu's SMS or email marketing tools to send unsolicited messages. All recipients must have explicitly opted in.
- Your customer data — including customer phone numbers and order history — is yours. LoopMenu does not share your customer data with other restaurants or sell it to third parties.
- You agree to comply with all applicable laws regarding food safety, consumer protection, and data privacy.
7. What you cannot do
- Do not use LoopMenu for any illegal purpose or in violation of applicable laws.
- Do not attempt to interfere with or compromise the platform — no unauthorized scraping, brute force attacks, exploits, or reverse engineering.
- Do not impersonate another person or business, or create a fake restaurant listing.
- Do not spam, harass, or send unsolicited messages to other users through the platform.
- Do not upload content that you do not own or have the right to use.
- Do not use the platform to process orders for illegal goods or services.
8. Content you post
Menus, photos, reviews, and other content you post remain yours. By posting content through LoopMenu you grant us a non-exclusive, royalty-free license to display, store, and promote that content so the platform functions correctly — for example, showing a restaurant's menu to customers who scan an NFC card.
You are responsible for ensuring that any content you post does not infringe the intellectual property rights of others.
9. We can change or stop the service
LoopMenu is actively being built and improved. Features can change, be added, or be removed. We can suspend or terminate accounts that violate these terms. We will provide reasonable notice for significant changes that affect your use of the platform.
10. No warranty / liability cap
LoopMenu is provided "as is" without warranties of any kind, express or implied. We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
Our total liability to you for any claim arising from your use of LoopMenu is capped at the amount you paid LoopMenu in the 12 months preceding the claim — or $100, whichever is greater. Some states do not allow these limitations, in which case they apply to the maximum extent permitted by applicable law.
11. Governing law & disputes
These terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising from these terms or your use of LoopMenu will be resolved in the state or federal courts located in Delaware, unless your local consumer protection laws provide otherwise.
12. SMS messaging
If you provide a mobile phone number, LoopMenu may send you SMS messages for transactional and — with your separate consent — marketing purposes. See our SMS Terms for full details on message types, frequency, opt-in, opt-out, supported carriers, and message & data rates.
The exact disclosure shown at checkout next to the phone number field reads:
Marketing SMS requires a separate, unchecked-by-default opt-in and is never a condition of completing your order. Reply STOP to any message to unsubscribe. Reply HELP for support.
13. Contact
General support: support@loopmenu.app
Sales & partnerships: sales@loopmenu.app
Billing questions: billing@loopmenu.app
Legal notices & takedown requests: legal@loopmenu.app
Last updated June 27, 2026. Questions? Email support@loopmenu.app.