SMS Terms

Everything about the text messages LoopMenu sends — what, when, how to opt in, how to opt out. Plain English. This page exists so carriers, regulators, and you can all see the rules in one spot.

1. Program description

LoopMenu sends SMS text messages to diners, restaurant owners, staff, and drivers about activity on the LoopMenu platform. The program covers both transactional alerts and optional marketing alerts — described in section 2 below.

2. Message types and frequency

• Order status — transactional. When your delivery order is accepted, ready, or out for delivery, you get one text. Up to a few per week depending on how often you order.
• Driver dispatch — transactional. When a driver is assigned to your order, with the driver name and ETA. Up to a few per week.
• Diner account claim — transactional. A one-time link so you can view a guest order without an account.
• Restaurant owner / staff alerts — transactional. New order received, payout processed, staff invite accepted. Sent only to restaurant operators who signed up.
• Driver dispatch & pickup — transactional. New delivery offer, pickup confirmed, payout summary. Sent only to drivers who completed onboarding.
• Flash deals & promotions — marketing (opt-in required). Restaurant-specific offers, limited-time deals, and loyalty perks. Capped at a small number per day per restaurant. You must affirmatively opt in to receive these.

Total combined frequency: typically 2–6 messages per month across all message types, depending on activity and marketing opt-in choices.

3. How to opt in

• Diners — transactional messages (order status, dispatch, claim): by entering your phone number during checkout on loopmenu.app you consent to receive transactional SMS about that order. A disclosure is shown directly under the phone field at checkout.
• Diners — marketing messages (flash deals): by checking the unchecked-by-default "Send me deals & offers by text" checkbox at checkout or in your account preferences, you consent to receive marketing SMS from LoopMenu and the restaurants you order from. Marketing consent is not a condition of purchase.
• Restaurant owners / staff: by entering your phone number during restaurant signup or staff invite acceptance on loopmenu.app, you consent to receive operational SMS for your restaurant account.
• Drivers: by entering your phone number during driver onboarding on loopmenu.app and completing the dispatch SMS opt-in step, you consent to receive dispatch and pickup SMS.

4. How to opt out

You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any LoopMenu SMS. We will send one confirmation message and then stop. To resume messages after opting out, reply START or UNSTOP.

You can also manage SMS preferences in your account, or email support@loopmenu.app.

5. Help

Reply HELP or INFO to any LoopMenu SMS and we will text back support contact info. Or email support@loopmenu.app any time.

6. Message & data rates

Message and data rates may apply. LoopMenu does not charge you for receiving texts, but your mobile carrier may charge you for the messages or for any data they use. Check with your carrier for details on your plan.

7. Supported carriers

LoopMenu SMS is supported on all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, US Cellular, Boost Mobile, Cricket Wireless, MetroPCS, Virgin Mobile, and most regional and prepaid carriers.

Carriers are not liable for delayed or undelivered messages.

8. Phone number changes

If you change or deactivate your mobile number, please update your account or email support@loopmenu.app so we don't accidentally text the new owner of your old number.

9. Privacy

See our Privacy Policy for the full picture.

10. Eligibility

You must be 18 or older, or a minor with parental consent, to opt in to LoopMenu SMS messages. By opting in you confirm you are the account holder or authorized user of the mobile phone number provided.

11. Sample messages

12. Contact

Questions about LoopMenu SMS? Email support@loopmenu.app.

Last updated June 1, 2026. Questions? Email support@loopmenu.app.